Optical Fulfillment / Production Manager

Abidjan
CDI
Temps-plein

Il y a 2 jours
Postuler facilement

At Lapaire, we believe that everyone has the right to see well.To preserve the sight of all, we have developed a simple concept: we offer free eye tests and quality corrective glasses at affordable prices.Joining the Lapaire teams means joining a pan-African and inspiring adventure in order to have an impact on the daily lives of the people around us.But it is also and above all :

Serving our clients at best to improve their lives;
Working and acting as an entrepreneur, contributing to the Lapaire project with ideas and initiatives;
Participating in the expansion of a dynamic company by organizing and anticipating work efficiently;
Learning every day to continue to grow and surpass yourself;
Collaborating with young and multicultural teams while sharing your knowledge.

The Lapaire Group was created in 2018 in Kenya and already has over 50 Optical Shops and over 300 employees in Uganda, Ivory Coast, Burkina Faso, Mali, Benin, Togo, Senegal and Tanzania.Lapaire, clear sight changes everything.OPTICAL FULFILLMENT MANAGERJob descriptionLocation: Abidjan, Ivory Coast - position to be filled on July 1st , 2025The Fulfillment Manager coordinates and supervises the fulfillment of customer orders from the start of their processing by the edging labs, until delivery to the Lapaire customer, in compliance with the processes and delivery deadlines. The ultimate goal is to ensure excellent customer satisfaction.He/she will be responsible for production and fulfillment in all 8 countries of the Lapaire Group, in East and West Africa.He/she will report to the Supply Chain Director and will supervise a global team of 10 people including local Lab Manager(s), the Labs technicians and the Order Manager based in Abidjan. He/she will also work in collaboration with Lapaire's subcontractors and suppliers relating to quality control.The missions of the Fulfillment Manager :Supervision of the fulfillment of customer orders

Responsibility for orders processed internally by Lapaire's Optical Labs and ensure their proper completion within the deadlines
Responsibility for orders placed with Lapaire's main subcontractor and ensure the proper completion and delivery of these orders to Lapaire's customers, within the deadlines
Ensure the overall performance of customer orders by monitoring key indicators: processing time, return rate, error rate etc. ; review and challenge KPIs
Handle customer complaints and monitor the replacement of problematic orders

Organization and supervision of the Optical Labs to ensure quality of every pair of glasses delivered

Supervise Lapaire's Optical Labs and teams efficiently to ensure the performance of the assembly lines
Write and implement procedures to optimise and standardise assembly in all Lapaire Optical Labs
Analyze monthly performance of assembly teams (internal and external); write reports and propose improvements
Effectively manage the various Optical Lab managers from a distance

Monitor and optimise all production

Supervise the reconciliation of the invoicing of orders processed by the subcontractor
Monitor and avoid any loss of material in Lapaire's Optical Labs
Reduce production costs and increase production efficiency
Ensure quality of customer deliverables by implementing internal training of Supply chain staff and enforcing quality standards with suppliers
Support Procurement manager with product selection and evaluation of Lapaire’s product portfolio
Regularly visit Lapaire’s Optical labs and carry out an audit ; continuous training and coaching of the teams

Profile of the candidate3/5 years of higher education in Optics or Logistics/Supply Chain with at least 5 years of professional experience, including 2 years of management experiencePrior experience in the optical sector and in depth knowledge of optical products and the local optical market is a strong advantage.Proven competence in team management and project management, knowledge of factory production and assembly linesAbility to analyse data and financial analysisGood knowledge of IT tools (Excel, Google Suite, ERP etc.) and very comfortable with digital in generalProfessional English and French, both written and spoken - candidates without a sufficient level of English will not be considered for the positionPersonal qualities to succeed in this position

Manager and natural leader: you know how to motivate and lead your teams in your project
Organised and rigorous: you like to do a good job, your work materials are clear and well organised, your reports are produced within the allotted time
Problem-solver : you are able to analyze a situation, understand the problem and find an actionable solution to solve the problem
Results and customer service oriented: you like to satisfy end customers and do everything possible to achieve this
Excellent interpersonal skills: you are comfortable discussing, exchanging and negotiating with all types of people. You like to create relationships
Team spirit: you are a team player and share your experience and knowledge with others

Ability to manage stress: you do not let yourself be overwhelmed by challenges, on the contrary, this pushes you to excelReady to take up the challenge? Apply now!Please note that we intend to contact all our candidates, but unfortunately the high number of applications makes this unrealistic. If you do not hear from us within two weeks, your application has not been considered for the time being. This does not mean that you will not be considered for future positions. So keep an eye on our job board and apply for positions that match your skills and experience.Powered by JazzHR

Lapaire Group