How you'll help us achieve itWave is now the largest financial institution in Senegal, with over 7 million users. And, we're still in the early days of our product roadmap and potential impact on people's everyday lives.At Wave, excellent client relationships are our top priority. If you are a result-driven person passionate about providing exceptional client service, this opportunity is for you!We're looking for a Corporate Account Supervisor to join our dynamic Merchant Success team in Côte d'Ivoire.You'll be responsible for managing the roll-out of corporate merchant products and supervising corporate merchant activities to ensure effective deployment, branding, training, and transaction rates across a specific merchant portfolio within our merchant network.In this role, you'll;
Deploy and manage corporate merchants across Côte d'Ivoire, including onboarding, training, branding, and technical account setup.
Onboard merchants and ensure they understand how to use our product.
Monitor the merchant portfolio and their performance.
Contact and visit merchants regularly, especially when their volume of activity drops.
Process merchants' settlements and requests.
Talk to users - interview clients about their needs and problems with merchant payment.
Report detected bugs to engineers.
Work closely with other teams at Wave to ensure smooth operations.
Coordinate with the marketing team to implement promotions, events, and BTL activities for merchants.
Communicate in writing and verbally about work carried out, prepare notes for meetings, update partners' status, and craft messages to partners.
Support in growing our operational activities.
Key details
Location: You'll work from our office in Abidjan.
You must have work authorization in Côte d'Ivoire.
This is a temporary position (maternity leave replacement of 6 months).
Our salaries are competitive and calculated using a transparent formula.
We offer generous health insurance for yourself and your dependents.
We support working parents - we offer (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work.
We help you live your fullest life now- we subsidize gym memberships and fitness classes.
Airtime reimbursement.
Free food and a beautiful office space.
Requirements
Bachelor's degree in Sales, Marketing, Business Administration, or a similar field.
2+ years experience in a similar position.
Fluent in French and English.
Strong oral and written communication skills.
Previous experience conducting field-related merchant activities, including acquiring and onboarding merchants and ensuring they meet Wave criteria.
Experience supporting customers.
You might be a good fit if you
Have strong communication and presentation skills, with the ability to build rapport with clients and internal stakeholders.
Have a good knowledge of the merchant ecosystem.
Demonstrate tenacity and a willingness to go far to get something done.
Have a proven track record of successfully managing client relationships.
Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
Are excessively detail-oriented and seek to achieve excellence in everything you do.
Are client-oriented and have strong organizational and interpersonal skills.
Are a diplomatic speaker.
Have a teamwork spirit.
Are self-motivating with a focus on self-improvement.
