How you'll help us achieve itWe're hiring a Customer Support Representative who is dynamic and excited about giving the best experience to customers. Based in Côte d'Ivoire, you'll be a part of our growing global Customer Support team.In this role, you'll:
Manage large amounts of incoming phone calls.
Identify and assess customer needs to achieve satisfaction.
Build sustainable relationships and trust with customers through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives within reasonable time limits, and follow up to ensure resolution.
Keep records of customer interactions, process customer accounts, and file documents.
Follow communication procedures and guidelines.
Go the extra mile in engaging customers.
Key details
6-month fixed-term contract.
Location: Bouaké, Côte d'Ivoire
Work authorization in Côte d'Ivoire is required.
We offer generous health insurance for yourself and your dependents.
We partner with local gym centers to promote physical activity in a dedicated space.
Airtime reimbursement.
Free food and beautiful office space.
Requirements
1 year of customer support experience or experience as a Client Service Representative.
2 years of higher education.
Experience with mobile money or banking support will be an added advantage.
Fluency in French.
Willing to work outside regular working hours.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
You might be a good fit if you
Demonstrate tenacity and a willingness to go the distance to get something done.
Are comfortable defaulting to over-communication and overreaching when it comes to coordination.
Are excessively detail-oriented and seek to achieve excellence in everything you do.
Are client-oriented and have strong interpersonal skills.
